Original topic:

CHG90 Screen Bottom Tearing Problem

(Topic created on: 11/7/20 9:21 AM)
EmreCntrk
Constellation
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Monitors and Memory

Hello,

 

I basically have this problem right now. I have this monitor since Feb 2019 and this problem first occured around April 2020 (in just a bit more than 1 year), then went away in a few months. Now it started to appear once again about 2 weeks ago.

 

It doesn't effect me much, since it happens when I boot the monitor and goes away within a few minutes but of course you never know when it will decide not to go away.

 

Have you ever bumped into a problem like this? Is there a solution? I updated the firmware a few months ago but no change.

 

Exact model of the monitor is LC49HG90DMMXUF.

 

Thanks in advance for all the help.

 

Screen.png

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Monitors and Memory

I'm sorry to hear that does this occur with all sources? Also, was this purchased in the US? 


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EmreCntrk
Constellation
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Monitors and Memory

Hello,

 

I only use Display Port because of Adaptive Sync, so didn't try HDMI.

 

This was not purchased in US.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Monitors and Memory

Thank you for reaching out! This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!


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