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Original topic:

Easy Setting Box - Setting Screen doesn't Appear

(Topic created: 01-20-2020 07:31 PM)
gmullBlack2
Constellation
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Monitors and Memory

I've run into an problem with the "Easy Setting Box" app where the setting screen no longer appears.

 

The icon shows running within the taskbar of Win10, but changing of screen layout is hidden now.

 

Uninstall/Install has not corrected the issue.  Any suggestions would be helpful.

5 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
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Monitors and Memory

Have you tried uninstalling, clearing the AppData, then re-installing?

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Solution
gmullBlack2
Constellation
Options
Monitors and Memory

Thanks for your suggestion.  Just found the solution after looking at the install logs.

 

Excerpt:

04/14/2018 16:32:03 Line: 2251;CMagicGridDlg::OnTrayNotification: No Samsung Device Found

 

Downloaded and Installed Application C34F791.exe and now Win10 recognizes the Monitor.  

 

The "Easy Setting Box" configuration screen is now displayed.

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SamsungGill
Samsung Moderator
Samsung Moderator
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Monitors and Memory

Awesome! Thanks for the update. 

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userNYn4DpHbW3
Astronaut
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Monitors and Memory

I am having the same issue after upgrading Win 7 to Win 10.

Would you mind sharing how you resolved the issue exactly? Windows 10 doesn't recognize the monitor? I have the CHG90 monitor

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Monitors and Memory

Did you make sure to update your monitor's firmware? Also, did you try reinstalling the drivers for the monitor? 

 

You can find them here at this link: https://www.samsung.com/us/support/owners/product/curved-gaming-monitor-chg90-series


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