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Original topic:

Easy Setting Box settings remain in monitor, cannot remove them

(Topic created: 07-14-2021 07:29 AM)
userlMgRo3UWOR
Constellation
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Monitors and Memory

Hi,

I installed Easy Setting Box but decided in the end I dont want to use it. But if I change the setting to No split screen the setting is not disabled.  

When I removed the Easy Setting Box software, this also had no effect. The monitor still has the split screen.

How can I reset the monitor?

Best regards,

Ictinus

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8 Replies
userEHJnR4iRad
Astronaut
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Monitors and Memory
How to remove system apps
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Andytheman
Comet
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Monitors and Memory
I don't think you can remove system apps on your screen even if you don't like them or use them. I haven't figured it out either.
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userlMgRo3UWOR
Constellation
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Monitors and Memory

Hi

I already removed the Easy Setting Box app, I just cannot remove the splitting of the monitor screen. Even if I use the Easy Setting Box to remove the splitting, it still stays.

Ictinus

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SamsungLarry
Community Manager
Community Manager
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Monitors and Memory

Can I have your full model code?







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userlMgRo3UWOR
Constellation
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Monitors and Memory

Hi

it is LC34H890WJUXEN

Ictinus

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SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

Have you tried performing a full reset from the Settings Menu?


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userlMgRo3UWOR
Constellation
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Monitors and Memory

Hello,

 

yes, I did, didnt help.

 

Ict

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Solution
SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

This will require service for the monitor. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html.


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