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07-11-2021 08:43 AM in
Monitors and MemoryHi,
I installed Easy Setting Box but decided in the end I dont want to use it. But if I change the setting to No split screen the setting is not disabled.
When I removed the Easy Setting Box software, this also had no effect. The monitor still has the split screen.
How can I reset the monitor?
Best regards,
Ictinus
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07-11-2021 08:49 AM in
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07-11-2021 03:39 PM in
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07-11-2021 10:50 PM in
Monitors and MemoryHi
I already removed the Easy Setting Box app, I just cannot remove the splitting of the monitor screen. Even if I use the Easy Setting Box to remove the splitting, it still stays.
Ictinus

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07-14-2021 07:29 AM in
Monitors and MemoryCan I have your full model code?
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07-14-2021 12:55 PM in
Monitors and MemoryHi
it is LC34H890WJUXEN
Ictinus

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07-16-2021 06:23 PM in
Monitors and MemoryHave you tried performing a full reset from the Settings Menu?
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07-17-2021 12:29 AM in
Monitors and MemoryHello,
yes, I did, didnt help.
Ict

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07-19-2021 04:16 PM in
Monitors and MemoryThis will require service for the monitor. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html.
