Easy Setting Box settings remain in monitor, cannot remove them

[userlMgRo3UWOR]

Hi,

I installed Easy Setting Box but decided in the end I dont want to use it. But if I change the setting to No split screen the setting is not disabled.  

When I removed the Easy Setting Box software, this also had no effect. The monitor still has the split screen.

How can I reset the monitor?

Best regards,

Ictinus

[userEHJnR4iRad]

How to remove system apps

[Andytheman]

I don't think you can remove system apps on your screen even if you don't like them or use them. I haven't figured it out either.

[userlMgRo3UWOR]

Hi

I already removed the Easy Setting Box app, I just cannot remove the splitting of the monitor screen. Even if I use the Easy Setting Box to remove the splitting, it still stays.

Ictinus

[SamsungLarry]

Can I have your full model code?

[userlMgRo3UWOR]

Hi

it is LC34H890WJUXEN

Ictinus

[SamsungLou]

Have you tried performing a full reset from the Settings Menu?

[userlMgRo3UWOR]

Hello,

yes, I did, didnt help.

Ict

[SamsungLou · Accepted solution]

This will require service for the monitor. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html.