Original topic:

Evo 970 lost connect

(Topic created: 10-06-2021 05:03 PM)
user8jop8MUVeZ
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Hello

First I must ask - Samsung doesn't have chat or email when you can send a message? I tried and tried to find how to contact them, but can't find it. this is the first time that I see something like this.

 

Motherboard - Gigabyte B560M DS3H

The SSD randomly lost connect and in the bios, I can't find it. Only when I remove it from the motherboard and connect again, some of the time this solve the problem.

How can I know if the problem is in the motherboard or in the SSD?

Do I need to install a driver or something else?

Thanks

10 Replies
user_ams007
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Do you have the latest Samsung Magician software installed
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user8jop8MUVeZ
Asteroid
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Nope. I don't install anything. btw, I used this SSD for short time (1 month, maybe 2 months and I didn't see that he lost connection, but also in this computer he can work fine for 1 month, and on the other hand he can lose connection several times in a week, so I don't know for sure if he was fine in the first computer or maybe I didn't use it enough time to see the problems).

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user_ams007
Samsung Care Ambassador
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It may be a Motherboard issue check for any firmware updates
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user_ams007
Samsung Care Ambassador
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If you can get the computer to boot install the Samsung magician software which has diagnostics built in the software
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user_ams007
Samsung Care Ambassador
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That motherboard has issues with the first M.2 slot which is only compatible with Intel 11 gen processors, Try installing the SSD in slot 2
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user_ams007
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user_ams007
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I hope this information helps, some newer Motherboards can be hard to configure
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user_ams007
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Try installing Samsung magician and check if your SSD has a firmware update

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user8jop8MUVeZ
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Hi. Thanks you all.

I have gen 11 cpu. My motherboard isn't the aorus pro version. This is my motherboard:

https://www.gigabyte.com/Motherboard/B560M-DS3H-rev-10#kf

I plug to the lower one because the higher one is gen 4.

From where I can download Samsung magician for my SSD?

What is firmware update?

 

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