Original topic:

Fails to update 980 PRO Firmware from Samsung Magician

(Topic created: 12-02-2021 02:09 PM)
WanaGo
Asteroid
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Monitors and Memory

Hello,

Samsung Magician version 7.0.0, trying to update firmware on Samsung 980 PRO 1TB, system drive, comes up Failed each attempt.

Tried running Magician as Admin, made no difference.

Trying to update from 3B2QGXA7 to 4B2QGXA7 

Had the same problem previously getting to 3B2QGXA7 but I do not remember the work around or what changed to make that end up working.

Windows 10 x64, fully up to date.

The error messages on Magician are not helpful at all as to what is going on.

PC is fully connected to the internet (obviously - as I am typing this now), Windows driver, plenty of free disk space, tried rebooting twice - none of the Bot suggestions are helpful. Drive is fully operational and working as my system drive, just did performance test and diagnostic and its perfect, so why wont the firmware update?

"Failed to update firmware on selected drive."

26 Replies
WanaGo
Asteroid
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Monitors and Memory

from the .log file in the Samsung Magician / Log directory in Program Files (x86):

03-12-2021 11:11:44 INFO BVM VersionManager::DownloadFirmwareFromServer 59 Begin download firmware from server
03-12-2021 11:11:44 ERROR BVM FunctionManager::FirmwareDownloadAndUnzipExecute227 Failed to clear the cache on URL, error: 0x2
03-12-2021 11:11:44 INFO BVM FunctionManager::SignCheck 624 Sign checker start
03-12-2021 11:11:44 INFO BVM FunctionManager::SignCheck 649 Sign checker end : success
03-12-2021 11:11:44 INFO BVM VersionManager::DownloadFirmwareFromServer 68 End download firmware from server
03-12-2021 11:11:44 INFO BVM VersionManager::SetUpdateStatusComplete 288 Begin set complete update
03-12-2021 11:11:44 INFO BVM VersionManager::SetUpdateStatusComplete 290 End set complete update
03-12-2021 11:11:45 ERROR SILCommands NVMeInboxFwUpdate::DownloadFW 54 DownloadFW failed, err: 6
03-12-2021 11:11:45 ERROR SILN00 SILDevFWUpdateInbox::Execute 48 NVMe command exception, code: -1, err: 1117, system err: 1117
03-12-2021 11:11:45 ERROR BMBFWU BMBFWU::UpdateFirmware 60 FW Download Failed : 2
03-12-2021 11:11:45 ERROR FWUM FWUpdateManager::DownloadFirmware 304 Failed to update the firmware
03-12-2021 11:11:45 INFO BVM VersionManager::SendT3 677 Begin send result data to server
03-12-2021 11:11:45 ERROR BCOM Communicator::RequestAndResponse 256 Decryption error 4
03-12-2021 11:11:45 INFO BVM VersionManager::SendT3 681 End send result data to server

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WanaGo
Asteroid
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Monitors and Memory

I believe the critical part is here:

NVMe command exception, code: -1, err: 1117, system err: 1117

Just no idea what that means or why its doing it.

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user_ams007
Samsung Care Ambassador
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Monitors and Memory
Please note that this is a known issue with Samsung magician and the application will not update firmware via the app, I have reached out to the Samsung semiconductor support team to find a solution
userMGKwmj9iXB
Asteroid
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Monitors and Memory

Can you advise if any progress is being made in resolving this issue?

Thank You

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ddaniel51
Comet
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Monitors and Memory

Don't let my 980 Pro that I updated 30 minutes ago with Magician 7.0 hear you say that.

981 2021-12-02 175007.jpg980 2021-12-02 174743.jpg

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WanaGo
Asteroid
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Monitors and Memory

Makes no sense what is going on, I cant see what the issue is, the errors are too ambiguous and no info on google with the errors in the log.

 

WanaGo_0-1638500399621.png 

<IMAGE HIDDEN>

 

 

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MrD1sturbed
Asteroid
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Monitors and Memory

I am also having this problem with Magician and a 980 Pro (2TB) drive.

MrD1sturbed_0-1638643106536.png

 

 

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userrZm9uIIDc2
Constellation
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Monitors and Memory

Same problem , 980 pro / magician 7 / Windows 11 ...Update from 3B2QGXA7 to 4B2QGXA7 failed 

userrZm9uIIDc2
Constellation
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Monitors and Memory

My problem was solved (Win11 / 980 pro / 3B2QGXA7 to 4B2QGXA7 / mob X570)

Uninstall  magician 7 

Reboot pc 

Install magician 6.3

Update magician 6.3 to magician 7 & take the latest firmware update / reboot pc

  It works fine finally ..

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