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Astronaut

Formatting T7 with Password

I bought the Samsung SSD T7 a while back and only put a few things on it. Fast forward 6 months and I plug it back in and it needs a password to be used. I have no idea what the password is and I have tried all of my passwords on it. Is there any way I can wipe this and get access to it again? I tried formatting it but it tells me the disk is write protected. Also tried another program but it had adware built into the installer and was also locked behind a paywall to use any of the functions. Any help would be appreciated. Thanks!

3 REPLIES 3
Samsung Care Ambassador

Re: Formatting T7 with Password

Unfortunately, if you lose your password, you need to perform a factory reset at a Service Center in order to use the T7 Touch.

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Astronaut

Re: Formatting T7 with Password

I have bought a Samsung ssd T7 alos , I have set password lock before , after i update my MAC OS to the latest , the software cannot unlock my ssd , when i put back to WIN10 notebook , also said my password is uncorrect , i am not living in USA , technical can remote my computer or teamviewer help me factory reset the disk ?

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Samsung Moderator
Samsung Moderator

Re: Formatting T7 with Password

@useryYoaitPkWh    Thank you for reaching out today. We only support US products and customers in this forum. Please contact your local Samsung support team at https://www.samsung.com/id/support/ for assistance.


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