11-20-2020 02:55 PM
I bought the Samsung SSD T7 a while back and only put a few things on it. Fast forward 6 months and I plug it back in and it needs a password to be used. I have no idea what the password is and I have tried all of my passwords on it. Is there any way I can wipe this and get access to it again? I tried formatting it but it tells me the disk is write protected. Also tried another program but it had adware built into the installer and was also locked behind a paywall to use any of the functions. Any help would be appreciated. Thanks!
11-20-2020 03:30 PM
Unfortunately, if you lose your password, you need to perform a factory reset at a Service Center in order to use the T7 Touch.
12-03-2020 08:21 AM
I have bought a Samsung ssd T7 alos , I have set password lock before , after i update my MAC OS to the latest , the software cannot unlock my ssd , when i put back to WIN10 notebook , also said my password is uncorrect , i am not living in USA , technical can remote my computer or teamviewer help me factory reset the disk ?
12-03-2020 05:46 PM
@useryYoaitPkWh Thank you for reaching out today. We only support US products and customers in this forum. Please contact your local Samsung support team at https://www.samsung.com/id/support/ for assistance.