Original topic:

G7 Odyssey Menu Button Not Working

(Topic created: 12-13-2021 01:14 AM)
userz48SigcN10
Constellation
Options
Monitors and Memory

I have a G7 Odyssey curved monitor that is around a year old.

Recently, the main menu button has ceased to work after the monitor has been on for some time.

I can access the Source menu (by bumping to the left) any time, but nothing else is available. Holding the menu button down to turn the monitor off also provided no results, and I have to resort to pulling the power cable to stop the flashing standby light and rhythmic low whine it emits when it's on standby.

There has been no event like a bump or drop that could have physically broken it.

I have tried resetting the monitor after removing it from it's power source, as well as checking for physical issues like dust or something blocking the button.

This is a very expensive bit of kit, and I rely on it for work as well as play. It's a bit disappointing that it's stopped working after a year.

Is there any way to fix this issue?

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3 Replies
usereRABGq2OaI
Astronaut
Options
Monitors and Memory

I have the same problem with the same monitor 

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userz48SigcN10
Constellation
Options
Monitors and Memory

I sent my unit off for repair as it was under warranty, snd Samsung replaced the switchboard. This seemed to work.

A few weeks later however, the issue started happening again. I have once again sent the monitor off for repair with Samsung.

I'll keep this thread updated if I/Samsung find a fix!

Out of curiosity, are you using an HDMI splitter or other adapter?

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user2nXt8am5mo
Astronaut
Options
Monitors and Memory

Mine started having this problem this week. Its still under warranty. And I was using it with an HDMI splitter  for the last 6 months with no problem. Has anybody found a solution (from Samsung or otherwise)? Because there are a lot of reports about this error but no permanent solution. 

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