I'm experiencing vertical lines issues, again, with my G9 49" ultrawide. The first time it happened was after 11 months and thankfully still under the 1 year warranty. This time it happened again 11 months later. Why does it keep happening? I noticed the newer G9's have a 3 year warranty. It seems as if the 1 year warranty on the G9's are all engineered poorly to be susceptible to the vertical line problem. It's very frustrating to spend $1000 on a monitor that isn't doesn't last more than a year.
Hello! Thank you for reaching out! If this is occurring on all sources, then this will be something that will require service. Depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
Hello! Thank you for reaching out! If this is occurring on all sources, then this will be something that will require service. Depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
