Original topic:

Horrible time to get my monitor problem resolve.

(Topic created: 07-23-2021 03:15 PM)
Members_kHsBYWI
Constellation
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Monitors and Memory

I sent in my monitor LC34F791WQNXZA for repair on 06/15/2021 (about 5 weeks now) and still having trouble resolving the issue. 

Samsung charges me for $150 flat fee to fix my monitor, and it costs me $80 to send in for a repair. So the total is $230 for the cost.

I have call customer service over 10 times. Samsung representative saying they don't have the part to fix my monitor, so Samsung offers an exchange or refund. 

On June 29, 2021, Carlo (Samsung rep.) offer an exchange monitor, and I accepted. 

A few days later, I call Samsung again. They said they don't have the monitor in stock to ship it to me. What is going on here? They offer me an exchange, and now they don't have it in stock. 🤔

Today is July 23, 2021

I call the Samsung representive again at (1-800-726-7864).  The representative transfer my call to the refund/exchange department. I talk to the representative on my case.  And now I have to wait. I don't know how long??🤣 

Note: I think Samsung try to dismiss the case. They change my Service ticket Number two times.

[edit]

 

I'll wait for a week, and I will see what happened?. I will update my post until my case resolved.

 

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2 Replies
Diaboyos
Supernova
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Monitors and Memory
Don't wait a week. You need to be on them every day. I don't understand how Samsung doesn't have a part to repair a Samsung monitor. And then offer a replacement that they don't have? You already spent half the cost of a new monitor trying to get this one fixed. I'd be calling them every day all day.
SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

I understand your frustration. Please send the serial number for the monitor to this PM Link, and I will be happy to review your case.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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