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Original topic:

LC27RG50FQUXEN doesn't show video when turing on computer

(Topic created: 07-21-2021 04:57 PM)
userSzBffZyURR
Astronaut
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Monitors and Memory

So I encountered a problem when I turn on my laptop or waking it up from sleep mode my Samsung monitor turn on, shows HDMI 1 in the corner (that's the correct source of video) then it disappears and remains blank. In order to see the video I need to unplug my HDMI cable and plug it in again (It usually starts working when I unplug HDMI from the monitor and not the computer). I tried using a different HDMI cable but the problem remains the same (Also I am using a premium high-speed HDMI cable).

Also, I've updated my GPU drivers but nothing has changed.

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Anonymous
Not applicable
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Monitors and Memory

Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html.

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