Original topic:

M8 Monitor Pop Out

(Topic created: 09-17-2023 03:57 PM)
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Sugarsong
Constellation
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Monitors and Memory

hello! i just noticed that the bottom right of my monitor has fallen out of place? 

it seems to be pushing the back plate out a bit, and hanging down from the side. it's visible to the front. there's a red light and i believe this is the sensor for the remote. has anyone else had this issue? of course i notice it when my warranty has finally expired. lucky me. 

i didn't wanna just push it in for fear of me wrecking things inside but it doesn't really seem to budge anyway. any tips would be helpful! thanks!

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Samsung_Moderator
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! I see how this can be a cause for concern with your monitor coming apart like that. This is something that will require service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! I see how this can be a cause for concern with your monitor coming apart like that. This is something that will require service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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