Original topic:

Monitor Refund

(Topic created on: 3/1/21 9:08 AM)
userVIOpucfMSI
Asteroid
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Monitors and Memory

I started the refund process on 11/15/2020, had a case management team representative confirmed that they have received my monitor in January, and he gave me an escalated ticket number. But I haven't heard from Samsung since then and haven't received my refund yet. 

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SamsungBri
Samsung Moderator
Samsung Moderator
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Monitors and Memory

My sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send me a private message with your ticket number so that I can look into this for you. http://bit.ly/33ipYnO


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SamsungBri
Samsung Moderator
Samsung Moderator
Options
Monitors and Memory

My sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send me a private message with your ticket number so that I can look into this for you. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userVIOpucfMSI
Asteroid
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Monitors and Memory

I sent ticket numbers to you on Tuesday, any update?

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Emma9910
Constellation
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Monitors and Memory

you should send the ticket again and give them a reminder. maybe they have a time frame in which they will reissue your payment.

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