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Astronaut

Re: New Samsung Magician won't open

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same issue with evo 860. tried many trick without success. a can hear shortly plug/unplug sound when click on start icon, but don't start.

samsung  expert,  we need some solution.

 

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Constellation

Re: New Samsung Magician won't open

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Same here with 860 EVO

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Asteroid

Re: New Samsung Magician won't open

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For all of those that reinstalled 6.1, where did you find it? I tried a system restore to go back to 6.1 and it worked, but 6.1 was broken. None of the indicators would show up and there was text missing in  the dialog boxes. My system was completely fine before updating, so this update really messed something up. In order to do the system restore at all I needed to go to safe mode for it to complete successfully. I kept getting an error that there was a file in use and it would partially restore the system, only to cause corruption. I had to repair my Windows 10 install. Everything except Samsung Magician is working fine now, but I'd like to revert to 6.1 until this is fixed.

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Constellation

Re: New Samsung Magician won't open

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I found and successfully installed version 6.1. This is where I got it:

 

https://www.techpowerup.com/download/samsung-magician-ssd-management-utility/

 

I hope it works for you.

 

Bruce

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Constellation

Re: New Samsung Magician won't open

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Thanks for the link. Same Issue here with 6.2.0.250 and 860 EVO.  Rolled back to 6.1 and 6.1 works fine.

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Astronaut

Re: New Samsung Magician won't open

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Samsung Magician software was good...

 

 Samsung TEST YOUR bloody software before you burn YOUR customers!

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Astronaut

Re: New Samsung Magician won't open

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same here using W10 and 850 Pro.  Used upgrade sent by Samsung and also de-installed (deleted left over files) and tried clean install of 6.2  ... neither worked.  De-installed and deleted files left behind by poor Samsung sw  (!!)

Re-installed 6.1 and works again ... with several reboots as well.  Very boring.

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Samsung Moderator
Samsung Moderator

Re: New Samsung Magician won't open

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For all solid-state drive questions, please either email support@totalts.com or call 1-800-SAMSUNG and choose option 7 for SSD support. The SSD support team is available M-F 9 AM - 9 PM. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: New Samsung Magician won't open

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This isn't a drive issue though. It's a software bug. My drive works just fine and the 6.1 version of Magician works great. Is it unacceptable to reports bugs on the forum? I thought that was the purpose of places like this.

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Constellation

Re: New Samsung Magician won't open

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Uninstall 6.2 and roll back to Version 6.1 until Samsung gets this 6.2 issue worked out. There's a link to download 6.1 down thread but here's a copy.

 

https://www.techpowerup.com/download/samsung-magician-ssd-management-utility/

 

On the left side of the Techpowerup window under "Download" select "Show Older Versions". Select and download 6.1.0 from there.

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