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Original topic:

New Samsung Magician won't open

(Topic created on: 9/17/20 7:52 AM)
uservCpTioJ8C7
Asteroid
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Monitors and Memory

I just got the Samsung Magician 6.2.0 installed replacing the previous version and it will not open. The task is running in task manager but no icon in the task bar and no application opens.

 

I have uninstalled, reinstalled as admin and ran the program as admin but still nothing.

 

I am running Windows 2004 and have an EVO 970 1TB

 

I do know the previous version opened fine after upgrading to Windows 2004

 

Anyone else experiencing this issue or have a resolution?

40 Replies
userKCTuWRX62L
Cosmic Ray
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Monitors and Memory

I'm having this issue as well. Windows 10 2004 and a Samsung 850 EVO. Complete reinstall did not rectify the issue.

grollands
Constellation
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Monitors and Memory

Exact same issue. After wasting the morning trying to get it to work, I removed it and re-installed my prev. version 5.1 and found that it no longer worked! I went back to the downloaded 6.2 zipped folder and unpacked it to the desktop. I followed install directions to the letter. I closed all running programs including malware bytes, ccleaner & all others, then did a clean re-install of v. 6.2. Same issue: selecting "run as admin"  I 'clicked' to open Magician and got nothing! Now neither one will work. So where do I go from here?

userKCTuWRX62L
Cosmic Ray
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Monitors and Memory

Here is the log file info. This appears repeatedly throughout the file.

 

16-09-2020 16:58:42 INFO SM6 App::OnStartup 63 ----------------------------------------------------------------------
16-09-2020 16:58:42 INFO SM6 App::OnStartup 64 Samsung Magician [6.2.0.250]
16-09-2020 16:58:42 INFO SM6 App::OnStartup 65 ----------------------------------------------------------------------
16-09-2020 16:58:42 INFO BVM VersionManager::PrepareModuleStatus 110 Begin PrepareModuleStatus
16-09-2020 16:58:42 INFO BVM VersionManager::PrepareModuleStatus 122 End PrepareModuleStatus
16-09-2020 16:58:42 INFO BVM VersionManager::SetMagicianVersionLocal 1216 Begin collect file version
16-09-2020 16:58:42 INFO BVM VersionManager::SetMagicianVersionLocal 1219 End collect file version
16-09-2020 16:58:42 INFO BVM VersionManager::SendT1 405 Begin send 1st data to server
16-09-2020 16:58:43 INFO FMM FmmImp::ScanDevices 324 Device scan started
16-09-2020 16:58:43 ERROR SILAL WinSPT::PIO_DataIn 128 SPT Exception : DeviceIoControl failed
16-09-2020 16:58:43 ERROR SILCommands ATAIdentifyDeviceBuffer::_DoIdentifyDevice 79 PIO DataIn Failed, SIL error[3]
16-09-2020 16:58:43 ERROR SILCommands ATACommandBase::_DoReadOperationToClearAtaRegistry191 Failed to read operation to clear ATA registry
16-09-2020 16:58:43 ERROR SILAL AtaDevScanner::_SendPassThrough 221 SILCommands Exception [3]
16-09-2020 16:58:43 ERROR SCSIInquiryDevice SCSIInquiryDevice::Inquiry 99 Get scsi address failed

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uservCpTioJ8C7
Asteroid
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Monitors and Memory

Here is mine, it seems we both have fail at Get scsi address

 

16-09-2020 06:26:13 INFO SM6 App::OnStartup 63 ----------------------------------------------------------------------
16-09-2020 06:26:13 INFO SM6 App::OnStartup 64 Samsung Magician [6.2.0.250]
16-09-2020 06:26:13 INFO SM6 App::OnStartup 65 ----------------------------------------------------------------------
16-09-2020 06:26:14 INFO BVM VersionManager::PrepareModuleStatus 110 Begin PrepareModuleStatus
16-09-2020 06:26:14 INFO BVM VersionManager::PrepareModuleStatus 122 End PrepareModuleStatus
16-09-2020 06:26:14 INFO BVM VersionManager::SetMagicianVersionLocal 1216 Begin collect file version
16-09-2020 06:26:15 INFO BVM VersionManager::SetMagicianVersionLocal 1219 End collect file version
16-09-2020 06:26:15 INFO BVM VersionManager::SendT1 405 Begin send 1st data to server
16-09-2020 06:26:15 INFO FMM FmmImp::ScanDevices 324 Device scan started
16-09-2020 06:26:15 ERROR SILCommands ATAIdentifyDeviceBuffer::_DoIdentifyDevice 79 PIO DataIn Failed, SIL error[6]
16-09-2020 06:26:15 ERROR SILAL AtaDevScanner::_SendPassThrough 221 SILCommands Exception [6]
16-09-2020 06:26:15 ERROR SILAL WinSPT::PIO_DataIn 128 SPT Exception : DeviceIoControl failed
16-09-2020 06:26:15 ERROR SILCommands ATAIdentifyDeviceBuffer::_DoIdentifyDevice 79 PIO DataIn Failed, SIL error[3]
16-09-2020 06:26:15 ERROR SILAL AtaDevScanner::_SendPassThrough 221 SILCommands Exception [3]
16-09-2020 06:26:15 ERROR SCSIInquiryDevice SCSIInquiryDevice::Inquiry 99 Get scsi address failed

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useru4kRGwp3Bk
Astronaut
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Monitors and Memory

Same issue.  Windows 10 2004 with the 860 EVO.  Complete reinstall 3 times with cold boots.  Turned off Malwarebytes which made no difference.  Previous version worked very well.

 

usery0JoEmpNpu
Constellation
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Monitors and Memory

Same for me on my Win 10 2004 PC. Had to revert to V6.1 - 860 PRO

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MarkInTexas
Asteroid
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Monitors and Memory

Same issue here too.

 

17-09-2020 07:16:04 INFO SM6 App::OnStartup 63 ----------------------------------------------------------------------
17-09-2020 07:16:04 INFO SM6 App::OnStartup 64 Samsung Magician [6.2.0.250]
17-09-2020 07:16:04 INFO SM6 App::OnStartup 65 ----------------------------------------------------------------------
17-09-2020 07:16:04 INFO BVM VersionManager::PrepareModuleStatus 110 Begin PrepareModuleStatus
17-09-2020 07:16:04 INFO BVM VersionManager::PrepareModuleStatus 122 End PrepareModuleStatus
17-09-2020 07:16:04 INFO BVM VersionManager::SetMagicianVersionLocal 1216 Begin collect file version
17-09-2020 07:16:04 INFO BVM VersionManager::SetMagicianVersionLocal 1219 End collect file version
17-09-2020 07:16:04 INFO BVM VersionManager::SendT1 405 Begin send 1st data to server
17-09-2020 07:16:04 INFO FMM FmmImp::ScanDevices 324 Device scan started
17-09-2020 07:16:04 ERROR SILAL WinSPT::PIO_DataIn 128 SPT Exception : DeviceIoControl failed
17-09-2020 07:16:04 ERROR SILCommands ATAIdentifyDeviceBuffer::_DoIdentifyDevice 79 PIO DataIn Failed, SIL error[3]
17-09-2020 07:16:04 ERROR SILCommands ATACommandBase::_DoReadOperationToClearAtaRegistry191 Failed to read operation to clear ATA registry
17-09-2020 07:16:04 ERROR SILAL AtaDevScanner::_SendPassThrough 221 SILCommands Exception [3]
17-09-2020 07:16:04 ERROR SCSIInquiryDevice SCSIInquiryDevice::Inquiry 99 Get scsi address failed

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userbNTuI1BtQ1
Constellation
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Monitors and Memory

Hi,

Magician prompted me to update to 6.2 from 6.1. Downloaded and installed 6.2. It won't open. Large black rectangle in the middle of my screen. If I click on it, I get "Samsung Magician is not responding". Options are to Wait or Close the program. Tried uninstalling and reinstalling 6.2 several times (Run as administrator etc.) No luck.

Windows 10 64-bit 1909. Samsung 850 EVO 250GB.

Managed to reinstall 6.1 and things are working again, but it keeps prompting me to update to the new, broken version.

Any ideas would be appreciated.

Thanks,

Steven

uservCpTioJ8C7
Asteroid
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Monitors and Memory

I too was able to get 6.1 so uninstalled 6.2, installed 6.1 and it is working fine except the same new version prompt. Kinda s#cks we can't see the new features if any. I didn't read any release notes.