JUMP TO SOLUTION Solved

Original topic:

New Samsung Magician won't open

(Topic created on: 9/17/20 6:33 PM)
uservCpTioJ8C7
Asteroid
Options
Monitors and Memory

I just got the Samsung Magician 6.2.0 installed replacing the previous version and it will not open. The task is running in task manager but no icon in the task bar and no application opens.

 

I have uninstalled, reinstalled as admin and ran the program as admin but still nothing.

 

I am running Windows 2004 and have an EVO 970 1TB

 

I do know the previous version opened fine after upgrading to Windows 2004

 

Anyone else experiencing this issue or have a resolution?

userID0OsROCgX
Astronaut
Options
Monitors and Memory

same issue with evo 860. tried many trick without success. a can hear shortly plug/unplug sound when click on start icon, but don't start.

samsung  expert,  we need some solution.

 

gabyrusu
Constellation
Options
Monitors and Memory

Same here with 860 EVO

userKCTuWRX62L
Cosmic Ray
Options
Monitors and Memory

For all of those that reinstalled 6.1, where did you find it? I tried a system restore to go back to 6.1 and it worked, but 6.1 was broken. None of the indicators would show up and there was text missing in  the dialog boxes. My system was completely fine before updating, so this update really messed something up. In order to do the system restore at all I needed to go to safe mode for it to complete successfully. I kept getting an error that there was a file in use and it would partially restore the system, only to cause corruption. I had to repair my Windows 10 install. Everything except Samsung Magician is working fine now, but I'd like to revert to 6.1 until this is fixed.

0 Likes
user9L0tHKg4l8
Constellation
Options
Monitors and Memory

 

I found and successfully installed version 6.1. This is where I got it:

 

https://www.techpowerup.com/download/samsung-magician-ssd-management-utility/

 

I hope it works for you.

 

Bruce

userbd4Pw3nA5J
Constellation
Options
Monitors and Memory

Thanks for the link. Same Issue here with 6.2.0.250 and 860 EVO.  Rolled back to 6.1 and 6.1 works fine.

0 Likes
userLmDUr8owkU
Astronaut
Options
Monitors and Memory

Samsung Magician software was good...

 

 Samsung TEST YOUR bloody software before you burn YOUR customers!

user11gDV5hD0v
Astronaut
Options
Monitors and Memory

same here using W10 and 850 Pro.  Used upgrade sent by Samsung and also de-installed (deleted left over files) and tried clean install of 6.2  ... neither worked.  De-installed and deleted files left behind by poor Samsung sw  (!!)

Re-installed 6.1 and works again ... with several reboots as well.  Very boring.

0 Likes
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Monitors and Memory

For all solid-state drive questions, please either email support@totalts.com or call 1-800-SAMSUNG and choose option 7 for SSD support. The SSD support team is available M-F 9 AM - 9 PM. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
userKCTuWRX62L
Cosmic Ray
Options
Monitors and Memory

This isn't a drive issue though. It's a software bug. My drive works just fine and the 6.1 version of Magician works great. Is it unacceptable to reports bugs on the forum? I thought that was the purpose of places like this.

0 Likes
userbd4Pw3nA5J
Constellation
Options
Monitors and Memory

Uninstall 6.2 and roll back to Version 6.1 until Samsung gets this 6.2 issue worked out. There's a link to download 6.1 down thread but here's a copy.

 

https://www.techpowerup.com/download/samsung-magician-ssd-management-utility/

 

On the left side of the Techpowerup window under "Download" select "Show Older Versions". Select and download 6.1.0 from there.