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New Samsung monitor won't connect to MacBook Pro

(Topic created on: 12/17/20 9:01 AM)
userBVlvSzLAbw
Constellation
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Monitors and Memory

First, Samsung's own Model # F32TU872VN doesn't even come up in Samsung's own Monitors list — it says "enter valid monitor model number" — !   Not an auspicious start to a working relationship. 

 

Second, I connected the new Samsung Monitor (Model F32TU872VN) to my late-2018 MacBook Pro using Samsung's supplied Thunderbolt 3 (USB-C) cable. For one second a Samsung display message comes on saying "Thunderbolt is connected / USB-C" — only to be replaced by this message: "No Signal / DisplayPort / Check the cable connection and the settings of the source device"

 

What on earth? Why would I have to get a DisplayPort adapter/cable when this monitor is DESIGNED to work through Thunderbolt 3/USB-C? 

 

 

 

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SamsungAl
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The Samsung Monitor model code that you've provided is a Business model. I suggest reaching out to our Business Center if @LongHiker's help doesn't work out for you. The Business Center's number is 877-541-1055. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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LongHiker
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Looking through user reviews on Amazon, it appears that others have had this work with that Mac.

 

  1. Have you ensured that you are using the correct USB-C port on the monitor?
  2. Have you tried another cable?
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userACVquP0fbx
Constellation
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I had this same issue, and you need to use the USB-C cable that came with the monitor.  For some reason other USB-C cables didn't work, so once I plugged in the Samsung cable everything worked fine.

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SamsungAl
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The Samsung Monitor model code that you've provided is a Business model. I suggest reaching out to our Business Center if @LongHiker's help doesn't work out for you. The Business Center's number is 877-541-1055. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userBVlvSzLAbw
Constellation
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Um, I tried turning it off and on again and it worked fine. So . . . never mind. 

 

Thanks for your help, though!

 

 

userLlMh3RnPv1
Astronaut
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Monitors and Memory

The thunderbolt connection is not working for me. Using a 2016 Macbook Pro updated to OS Big Sur (V11). Have tried both the 90W and the 15W ports on the Samsung F32TU87 monitor with both the provided thunderbolt cable and the mac issued thunderbolt cable without success. 
Anyone have any ideas how to fix this? Have tried restarting both devices but have not reset the LRAM/PRAM of my mac yet. I am currently using the HDMI port of the monitor which works well. 

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SamsungLarryK
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

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