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Original topic:

No OSD menu, can't access key feature guide U28R55

(Topic created: 08-12-2021 03:28 PM)
userRrml3PGFlS
Constellation
Options
Monitors and Memory

My monitor has a JOG button and it only shows Eye Saver, Brightness, and Contrast. I cannot open the normal menu to change sources or any other settings. I have tried holding the JOG button down for 10+ seconds in every direction. I have tried powering it off for 60 seconds. I cannot do a factory reset because I cannot access the menu.

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Solution
Anonymous
Not applicable
Options
Monitors and Memory

We will need to have the monitor serviced. Please send the full model and serial numbers to this PM Link.

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4 Replies
Anonymous
Not applicable
Options
Monitors and Memory

I understand this is frustrating for you. It sounds like the Menu Lock is on. The following steps are on page 10 of the user guide.

 

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userRrml3PGFlS
Constellation
Options
Monitors and Memory

Thank you,

Unfortunately, I cannot access the 'Menu' option because nothing pops up when I press in the JOG button.

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userRrml3PGFlS
Constellation
Options
Monitors and Memory

Is there anything else I can try?

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Solution
Anonymous
Not applicable
Options
Monitors and Memory

We will need to have the monitor serviced. Please send the full model and serial numbers to this PM Link.

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