Re: Odyssey Ark Firmware 1420.9 broke HDR - Samsung Community

CoolhandX · ‎12-07-2022

This morning my Odyssey Ark performed an update. 1420.9... unfortunately this has now caused HDR to no longer work properly. Not even after a reset of the entire monitor. HDR is far too dark on Windows, on all consoles as well as in all streaming apps. There are no more accents, bright sources look terrible. The only way to get around this halfway is to deactivate HDR Game in Game mode under HDR Tone mapping, which means that the picture is far too bright. Before the monitor had an excellent picture with HDR, now everything is broken and that with a monitor that costs €3000. I sincerely hope this gets sorted out as soon as possible. I wonder how something like this can pass the quality controls, I'm very disappointed. And by the way, what was the update supposed to do? EDIT: Two things i noticed on top is that the UHD notification is gone and in HDR, while there are grey colours, it flickers.

userhliFPlKQeB · ‎12-07-2022

I agree with this assessment, my HDR is now severely washed out looking after the firmware updated automatically this morning.

defactoman · ‎12-07-2022

Just got the update and noticed the same thing. Software remains this things worst enemy.

userzHBIF71c0H · ‎12-07-2022

Same issue for me as well. Unacceptable on a such an expensive piece of technology.

xgame666 · ‎12-07-2022

Same here, and it won't let you flash the old firmware from a usb either...

jwendl · ‎12-10-2022

For me I don't get the UHD notification, but I definitely get the flickering grey issue in HDR.

Just really posting a +1 here so I can pay attention to the thread 😂

jwendl · ‎12-10-2022

A work around that I do, is before turning the PC + Monitor on I turn the monitor on first and open up media or xbox etc. while the PC is booting up. Then switch to the PC (seems to work so far). But would love to not have to do the work around.

CoolhandX · ‎12-10-2022

Doesn't work. Problem is, on Series X and PS5 the same problem. Way too dark in HDR. What's funny. When i start Cyberpunk 2077 on PC, everything is ok. After i turn off the Ark, everything is broken again. Its because Cyberpunk for excample uses an own information for HDR. I think the HGig with the update is broken.

xgame666 · ‎12-10-2022

Temporary fix I've found is to set contrast enhancer to LOW when in Game HDR mode, it seems to look close to normal.

woo123woo · ‎12-12-2022

It took them 4 months to break it and we will be lucky to see a fix for about 6 months!

Original topic:

Odyssey Ark Firmware 1420.9 broke HDR