Original topic:

Odyssey G7 32" black screen issue

(Topic created on: 1/27/21 5:35 AM)
userWpZgTzfu9O
Constellation
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Monitors and Memory

Hello. I recently bought new G7 Odyssey 32" and have a black screen issue. 

Monitor goes black for few seconds and then come back to normal work. 

It occurs 1-2 times a day, sometimes every 2 days. 

I'm using nvidia 1080 card with 1440p resolution at 240Hz. 

If I don't resolve this issue then I'll be forced to return this monitor to the shop. 

So far I have tried:

  • 2 different DP cables
  • All Ports
  • Firmware is updated
  • Nvidia Drivers are up to date
  • Windows is up to date
  • Monitor drivers are installed
  • Adaptive Sync Off/On (same issue)
  • Fully resetting the monitor, uninstalling drivers etc.

I will be very grateful for your help in solving this problem. 

 

 

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