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Original topic:

Odyssey G9 display port not working

(Topic created on: 1/18/21 7:41 AM)
userVQQlP6v7vh
Astronaut
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Monitors and Memory

Hi, Odyssey G9 here, display port is not working with the included cable.

 

I have tested:
- Update to last version (1008.1);
- The 2 display ports of the screen;
- The 2 display ports of my RTX 3070;
- Change the display port version to 1.1 and 1.2;
- The cable on another screen (it works).

 

Actual behavior:
- HDMI works, but I have an 1.4 hdmi so I'm limited to 3840x1080p @ 60hz.
- When I connect the display port cable, the screen kinda reboot endlessly, so it display "display port 1" and removes the OSD. I cannot access the OSD more than 2 or 3 seconds.

 

Others informations:
- Windows 10, version 2004;
- Geforce experience, version 461.09;
- The cable is well connected;
- I don't have other cables for now.


Thank you for your help.

1 Solution


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Solution
SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.


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4 Replies
tmed
Astronaut
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Monitors and Memory

I have the same problem .. Samsung support can help us? ty all !! 

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Solution
SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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tybwl5
Astronaut
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Monitors and Memory
I'm also having the same problem. I'm.not sure how to fix it
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SamsungLarry
Community Manager
Community Manager
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Monitors and Memory

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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