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Original topic:

Odyssey+ HMD Blinking red and green no display

(Topic created: 07-16-2019 03:33 PM)
userXHUzuxv8HD
Astronaut
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Monitors and Memory

Two days ago I was in the middle of a VR game when my Odyssey+ crashed to a solid blue screen. Ever since the headset's light has blinked red and green, and when it is connected, the Mixed Reality Portal throws error 1-4, telling me to check the display cable. I've unplugged and replugged the cables, tried other ports, tried other computers, and attempted to update graphics drivers, Windows, and the Mixed Reality Portal app. So far, nothing has worked, and I still have the same problem.

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Anonymous
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Monitors and Memory

This type of issue will require service, please send us a private message with the full model code and serial number: Link

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userXHUzuxv8HD
Astronaut
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Monitors and Memory

I called in and was told the same, so I'm shipping it out today. Thank you.

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Anonymous
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Monitors and Memory

Great! No problem at all.