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Astronaut

Odyssey+ HMD Blinking red and green no display

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Two days ago I was in the middle of a VR game when my Odyssey+ crashed to a solid blue screen. Ever since the headset's light has blinked red and green, and when it is connected, the Mixed Reality Portal throws error 1-4, telling me to check the display cable. I've unplugged and replugged the cables, tried other ports, tried other computers, and attempted to update graphics drivers, Windows, and the Mixed Reality Portal app. So far, nothing has worked, and I still have the same problem.

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Samsung Moderator
Samsung Moderator

Re: Odyssey+ HMD Blinking red and green no display

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This type of issue will require service, please send us a private message with the full model code and serial number: Link

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Odyssey+ HMD Blinking red and green no display

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This type of issue will require service, please send us a private message with the full model code and serial number: Link

View solution in original post

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Astronaut

Re: Odyssey+ HMD Blinking red and green no display

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I called in and was told the same, so I'm shipping it out today. Thank you.

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Samsung Moderator
Samsung Moderator

Re: Odyssey+ HMD Blinking red and green no display

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Great! No problem at all. 

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