Original topic:

Old Samsung T24A350 monitor - HDMI2 is not clear and fuzzy

(Topic created: 11-29-2021 11:42 AM)
userIHKXKOdWDE
Constellation
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Monitors and Memory

I haven't really had a pressing need to use my HDMI2 port until now.  However, when I plug in my laptop (I've tried with both an HP Envy and MacBook Pro) into the HDMI2 source, the text and graphics are not clear and fuzzy.  Interestingly, I don't see these issues when I connect the laptops via HDMI1 so I know it's not a cable issue.

Both HDMI1 and HDMI2 are named to PC as I already know about this issue: https://www.samsung.com/africa_en/support/tv-audio-video/hdmi-pc-connection-text-is-fuzzy-image-is-n... so both the HDMI1 and HDMI2 configurations should be the same.

I've seen a short discussion on reddit as well: https://www.reddit.com/r/Monitors/comments/ekzql5/blurryfuzzy_quality_over_hdmi2_port_but_hdmi1_is/

Does anyone know how to fix this or is this a known issue with these Samsung monitors?

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SamsungLou
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Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html, or contact your regional Samsung Community here: https://r1.community.samsung.com/.


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userIHKXKOdWDE
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Actually, I don't know why this isn't a US product.  I bought the product in the US and I live in the US.  Perhaps my product was incorrectly registered.  The upper left hand portion of my monitor displays: SyncMaster TA550.

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SamsungLou
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I apologize, I am having trouble finding this in my system. Can you provide the full model code from the back of the monitor? 


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userIHKXKOdWDE
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Samsung T24A550.  And yes, I bought this a little over ten years ago from Best Buy...

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SamsungLou
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If a different HDMI cable did no help clear this up, you will need to have the monitor checked by a service technician. I would appear there is an issue with the port switching circuitry.


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