JUMP TO SOLUTION Solved

Original topic:

On my 32" UR59 Monitor shows thin pink sharp line Veritically.

(Topic created: 10-10-2023 01:26 AM)
569 Views
Members_tKVnaAg
Constellation
Options
Monitors and Memory

Hello, I purchased "two" Samsung 32" UR59 Series ViewFinty 4K UHD (3840x2160) Computer Monitor, Curved, HDMI --- from Amazon on December 22, 2022.

One of the monitor started to show very sharp thin pink line vertically for a couple of month and does not disapprear.

Would you please advise me how to fix this issu20231010_041924.jpge?

You could email me at <hidden> or call me at <hidden> at any time.

I look forward to here from you soon. 

Thank you very much.

 

Myung Kye Lee

PS. I have attached the screenshot of my monitors.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello Myung! Thank you for reaching out! That's definitely strange that theres a line down the screen. If this is occurring on all sources this is something that will require service.  You will have a couple of options based on your warranty. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello Myung! Thank you for reaching out! That's definitely strange that theres a line down the screen. If this is occurring on all sources this is something that will require service.  You will have a couple of options based on your warranty. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/