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Original topic:

PC doesn't detect a WQHD PLS Monitor (SH850 Series)

(Topic created: 12-21-2019 12:30 PM)
userQ8BNnPZj1e
Asteroid
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Monitors and Memory

Hi,

 

I have an issue with a brand new 24" monitor that my pc doesn't detect when using a display port cable.

When using a hdmi cable it's working just fine

I currently have two HP monitors connected with two display port cables that are working

 

I have installed drivers and software from Samsung website (https://www.samsung.com/us/support/owners/product/wqhd-pls-monitor-sh850-series)

The display port cable has been tested on other monitors which is working

 

Any ideas?

3 Replies
SamsungCaleb
Samsung Moderator
Samsung Moderator
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Monitors and Memory

Could you send me a private message with your full serial number and current firmware version? 


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userQ8BNnPZj1e
Asteroid
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Monitors and Memory

Thanks, sent you a pm!

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Solution
userQ8BNnPZj1e
Asteroid
Options
Monitors and Memory

It turns out my dp able was connected to display port out and after switching to display port in my pc could detect the monitor

Thank you for the help @SamsungCaleb 

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