Has anyone, ever, received a refund for anything from Samsung? I've been at it for three months and have gotten nothing but a run around. No less than 27 hours on the phone with customer service to let me know they can't do anything and I should wait for a call from the refund department. Not a peep. No call, no email, no nothing.
I'm in the process, starting 6/21/2021. I will be posting every call, what every "case manager" said, including the "refunds and exchange" case manager. I will be putting this company on BLAST.
One thing to note, if you've purchased directly from Samsung, they only offer a 14 day return policy. After 14 days of the initial purchase date, customers will only have the option to file a warranty claim to either have the product fixed or replaced. This has always been Samsung or any other retailer's policy.
If you're within the 14 day return policy, contacting the e-commerce/sales department will be your best bet. Give them your order number and they should be able to request a return/refund from there. If you're now outside of the 14 day return policy BUT you have a case number/reference number/ticket number regarding this issue that showcases the day the "number" was created, was indeed within the 14 day return period... You should then be able to inform the e-commerce/sales rep about the number to see if they can open it or get someone else to open it to confirm the dates.
Good luck hope this helps!
Same problem: 2+ months without refund, hours on the phone, useless agents, "waiting for paperwork", "sending for reviews" and other useless actions. Still no money and no device. Samsung basically stole it from me.