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08-17-2025
01:30 PM
(Last edited
08-17-2025
05:31 PM
by
SamsungCaleb
) in
I had this pop up show up last week and I could not click anywhere to dismiss it. The cursor would just disappear under the graphic and the popup would go away after 30 seconds or so. There is no identifying info on the popup and no links show up in the browsers. I was finally able to dismiss this using the remote control for the monitor. Is this a legitimate Samsung update? An image search shows the same popup coming from a Mac user a few months ago. It seems like a real update notice would have some kind of identifier right up front.
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08-17-2025 01:43 PM in
Monitors and Memory@Members_o9QlhqV You would need to use the remote that came with the monitor or open the SmartThings remote on your phone.
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08-17-2025 03:44 PM in
Monitors and MemoryThank You.
I think if the popup simply said "Samsung" somewhere I wouldn't have been concerned about clicking on anything. It has the appearance of some crude malware, and I just expected better from Samsung.
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08-17-2025 04:17 PM in
Monitors and Memory@Members_o9QlhqV It is similar to pop ups when the monitor detects ear buds for pairing.