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userZLVhLRgXyv
Constellation

SSD evo 860 1TB not identified by samsung data migration tool (WIN 10 home, 64bit)

Hello All

I have tried searching for various solutions but was unable to find any which could help me. So I am posting my queries. In case this has been answered already, please direct me to the solution.

 

I have recently purchased a 1TB EVO 860. At first, I tried connecting it to my laptop through a USB to SATA connector from my Seagate portable HDD. But it was recognised as a Seagate disk and I was unable to use Samsung Magician or Samsung Data Migration tool. So I purchased a new USB-SATA connector from Amazon (its from a Chinese company - Orico and model is 2139U3 2.5 inch Hard Drive enclosure). The SSD fitted perfectly in the enclosure but the SSD is still not detected.

I saw various posts in this forum and formatted the SSD through Windows 10 Disk Management (with and without assigning a drive letter). The SSD is detected as a drive but not as a Samsung drive.

  • In the Device Manager, the SSD is detected as a External USB 3.0 SCSI Disk Device
  • The Samsung tools are unable to detect it as a Samsung device and hence are not able to work at all.
  • Attached are the three screen shots of Device Manager, Magician and Data Migration tool.

Can you help me in installing this SSD correctly with the provided tools before I open the laptop.

Best Regards

AJ

Magician.pngDataMigration.pngDeviceManager.png

2 REPLIES 2
userZLVhLRgXyv
Constellation

Re: SSD evo 860 1TB not identified by samsung data migration tool (WIN 10 home, 64bit)

Really guys. No answers. At least point to correct direction if this is answered elsewhere!

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Samsung Moderator
Samsung Moderator

Re: SSD evo 860 1TB not identified by samsung data migration tool (WIN 10 home, 64bit)

For all solid-state drive questions, please either email support@totalts.com or call 1-800-SAMSUNG and choose option 7 for SSD support. The SSD support team is available M-F 9 AM - 9 PM. Thanks!

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