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user1TDB0A3Eej
Constellation

SSD portable T5 doesn't work on Catalina even the updated version

I have bought the new SSD Portable T5 1T and downloading the software, latest release, it installs on Catalina, but when opening the file it says it is not connected. So Unusable as software. Any support?

 

3 REPLIES 3
user1j1JyO5KAu
Astronaut

Re: SSD portable T5 doesn't work on Catalina even the updated version

I have the same problem and can't use my T5!! Please Samsung, it's time to solve the problem!!!!

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Re: SSD portable T5 doesn't work on Catalina even the updated version

Hello @user1TDB0A3Eej & @user1j1JyO5KAu 

The T5 has been working in my computer with Catalina. Does the software have full read and write permissions? Look below at my screenshot.

OSX Catalina with working with T5 and PSSD software.png

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Samsung Moderator
Samsung Moderator

Re: SSD portable T5 doesn't work on Catalina even the updated version

For all solid-state drive questions, please either email support@totalts.com or call 1-800-SAMSUNG and choose option 7 for SSD support. The SSD support team is available M-F 9 AM - 9 PM. Thanks!

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