Original topic:

Samsung 27" WQHD 144Hz Curved Gaming Monitor LC27JG50QQUXEN Screen on boot up displays artifacting

(Topic created: 09-24-2021 06:10 AM)
usertUGXYhoqY7
Astronaut
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Monitors and Memory

So on boot up my, Samsung 27" WQHD 144Hz Curved Gaming Monitor LC27JG50QQUXEN has horrible horizontal artifacts. This has just started to occur outside of the warranty from the company I purchased it from. However, it seems this is a known issue from the research i have done online is there a fix? 

 

it's connected to my pc via display port connector - connected to a MSI RTX 3070

 

any help appreciated,

Alex Jones

 

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user74pReZC7fP
Constellation
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Monitors and Memory

Same issue with my C27HG70 (LC27HG70QQUXEN) and of course it started 2 weeks outside of my 2-year warranty. It looks fairly common with these Samsung QLED monitors as there are plenty of posts. My retailer won’t help without a qualified technicians report but a) I don’t know where to find one locally in these times of pandemic and b) I don’t want to pay for a report when its a clear fault that should not have happened. Perhaps @samsung (UK) would be kind enough to offer a solution, repair, partial refund as this is a well reported issue and should not be happening to a <2.5 year old high end monitor.

Other threads it has been reported in but they have been closed. They dont want this topic being discussed it seems:

https://us.community.samsung.com/t5/Monitors-and-Memory/C32HG70-Horizontal-Lines-Issue/td-p/1321733

https://us.community.samsung.com/t5/Monitors-and-Memory/Horizontal-lines-on-my-C27HG70/td-p/1889023

https://www.reddit.com/r/MSI_Gaming/comments/klncfh/temporary_horizontal_lines_bottom_of_the_monitor...

https://www.reddit.com/r/pcmasterrace/comments/hksypg/pixel_lines_when_monitor_is_cold_samsung_chg90...

https://www.reddit.com/r/Monitors/comments/dur6h1/samsung_cfg73_24_issue_at_cold_weather/

https://www.reddit.com/r/Monitors/comments/akbqv1/samsung_c27hg70_when_started_cold_has_a_bunch_of/

 

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SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html, or contact your regional Samsung Community here: https://eu.community.samsung.com/?category.id=uk


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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