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Asteroid

Samsung 34-Inch Ultrawide Curved Monitor

Hello I am having an issue with my monitor connected to my mac mini. Every time that I wake up my mac mini the screen comes on, but 1-2 seconds later it goes black then 1-2 seconds later it pops back on. This happens every time that I wake the computer. Could you please tell me how to fix this issue and how to put a service ticket in. 

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Samsung Moderator
Samsung Moderator

Re: Samsung 34-Inch Ultrawide Curved Monitor

We are sorry to hear about this. Please provide the model number for the monitor.


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Asteroid

Re: Samsung 34-Inch Ultrawide Curved Monitor

[edit]

Model Number: CJ791

LC34J79WRNXZA

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Samsung Moderator
Samsung Moderator

Re: Samsung 34-Inch Ultrawide Curved Monitor

Are you connected via HDMI, DP or Thunderbolt cable? Have you tried a different cable? When was the last update on your Mac OS, and what version are you running?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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