I have Windows 10 Pro (last version at today).
My principal disk is Samsung 960 EVO M2 1TB. (MBR) (AHCI Mode).
It's installed firmware drivers from Samsung web.
I have secondary disks:
Samsung 850 EVO SSD 1TB
Samsung 860 EVO SSD 1TB.
When I install last version of Samsung Magician, it's recognized the Samsung 850 EVO and the Samsung 860 EVO.
Recognize too the Samsung 960 EVO, but appears like a white SSD disk (In the picture) and say "unknow firmware driver".
I don't know what the error is, and how to fix it.
I have tried to uninstall the driver andd software and reinstall again, but doen't work.
Our Memory Support Team would be the best option for further troubleshooting. Please either email email@example.com or call 1-800-Samsung and choose option 7 for SSD support. The SSD support team is available M-F 9 AM - 9 PM.