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userx7PCyR0LUe
Constellation

Samsung 960 EVO. Magician not recognize

Hi

 

I have Windows 10 Pro (last version at today).

My principal disk is Samsung 960 EVO M2 1TB. (MBR) (AHCI Mode).

It's installed firmware drivers from Samsung web.

 

I have secondary disks:

Samsung 850 EVO SSD 1TB

Samsung 860 EVO SSD 1TB.

 

When I install last version of Samsung Magician, it's recognized the Samsung 850 EVO and the Samsung 860 EVO.

Recognize too the Samsung 960 EVO, but appears like a white SSD disk (In the picture) and say "unknow firmware driver".

 

I don't know what the error is, and how to fix it.

I have tried to uninstall the driver andd software and reinstall again, but doen't work.

Any idea? 

 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Samsung 960 EVO. Magician not recognize

Our Memory Support Team would be the best option for further troubleshooting. Please either email support@totalts.com or call 1-800-Samsung and choose option 7 for SSD support. The SSD support team is available M-F 9 AM - 9 PM.

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