Original topic:

Samsung 980 pro UNKNOWN on Samsung magician

(Topic created: 06-25-2021 06:40 PM)
jamessea
Constellation
Options
Monitors and Memory

Please help me guys I’ve tried everything however my Samsung 980 pro isn’t being detected/recognized in Samsung magician. It keeps saying unknown and that it isn’t compatible with Samsung magician although it’s a Samsung product. I have another Samsung 970 evo plus that works completely fine and is detected but have no idea why my 980 pro isn’t. Both ssds are plugged into nvme m.2 in my dark hero motherboard and both are detected by windows in bios. I am just frustrated why my 980 pro isn’t working with Samsung magician please what can I do, I would greatly appreciate help 

1 Reply
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Monitors and Memory

For all solid-state drive questions, please either email support@totalts.com or call 1-800-SAMSUNG and choose option 7 for SSD support. The SSD support team is available M-F 9 AM - 9 PM. Thanks!


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