At Samsung, we value customer feedback and we are always working to improve ourselves and our customer’s experiences.
We apologize for any inconveniences you've experienced while using the Samsung 990 PRO. Samsung is investigating reports and suspicious symptoms at this time and will keep you posted on our progress for the resolution.
Samsung has looked into certain customer inquiries about abnormalities pertaining to the 990 PRO SSD’s S.M.A.R.T.
It has been determined that these abnormalities were caused by issues with the 990 PRO SSD's firmware. Accordingly, a firmware update capable of resolving these abnormalities is being released starting on February 13, 2023.
[Your S.M.A.R.T. values will not be reset to factory settings after updating the firmware. Each SSD's actual S.M.A.R.T values will vary depending on user environments and usage conditions.]
The fix has been released through Samsung Magician. It does NOT reset your health (that damage has been done) but it should prevent the further rapid drop-off in health.
My device has lost 8% of its life, and I have only written 2.8TB onto the 2TB drive. What are you doing to rectify this issue? Where do I send my drive so I can get a replacement?
