Original topic:

Samsung CRG9 not waking

(Topic created: 11-01-2020 10:55 PM)
user35VloRdV7u
Asteroid
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Monitors and Memory

While my monitor is on standby, if I boot to windows, the monitor will not wake. The only way to get the screen on is to turn it off then turn it off again.

 

The cable is a Display port and running from a GTX 1070 GPU. Is there a setting somewhere for this? Bit crazy that such an expensive monitor can't wake like normal out of the box.

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SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

I am sorry to hear about this. Please check the Eco and Sleep settings on the PC, and disable the Eco settings on the monitor. Alao, uninstall and reinstall the video drivers to see if this helps.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userKm84if4yxN
Astronaut
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Monitors and Memory

I have the same issue. It got progressively worse and now the monitor won't turn on at all. I've tried all the support options without success. Now I've got an expensive desk decoration. 

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Solution
SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

I am sorry to hear about this. Please check the Eco and Sleep settings on the PC, and disable the Eco settings on the monitor. Alao, uninstall and reinstall the video drivers to see if this helps.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user35VloRdV7u
Asteroid
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Monitors and Memory

Disabling the eco setting in the monitors menu has seemed to fix this for now. Thanks.

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SamsungGill
Samsung Moderator
Samsung Moderator
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Monitors and Memory

We're glad to hear it! Thanks for the update.

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user35VloRdV7u
Asteroid
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Monitors and Memory

I thought the problem had been fixed but it has not. I have now noticed that the screen goes blank every 20 minutes or so for a few seconds before reapearing?

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