Original topic:

Samsung G5 monitor blank screen

(Topic created on: 2/11/21 10:38 AM)
userLv3NP1phgi
Constellation
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Monitors and Memory

Screen is on but not displaying.

I have tried the following

-updating the monitor firmware

- unplugged and plugged the power from the monitor

- entering in Safe Mode

-uninstalling and installing the drivers

-changed the HDMI cable

-resetting the monitor

the screen show has not detected, but the screen  recognizes when i unplug her from the laptop

none have worked, next I will be using a display port cable to see if it works

 

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4 Replies
SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

I am sorry to hear about this. Does the HDMI port on the PC work with a different monitor? Are you using a desktop or laptop PC?


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userLv3NP1phgi
Constellation
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Monitors and Memory
The monitor works now through a docking station, so I'm guessing it's the hdmi on the laptop with the problem.
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SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

Glad to hear it's working. You may want to check with the laptop manufacturer. Some laptops require a key combination to enable the HDMI port.


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userLv3NP1phgi
Constellation
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Monitors and Memory
something happened, it was working before, but then it stop coming back from sleep mode.
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