Original topic:

Samsung G7 Odyssey Black Screen

(Topic created on: 1/17/21 5:51 PM)
MBRenegade
Constellation
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Monitors and Memory

Ok I want to start by saying, SamsungLarry please dont ask me to do the troubleshooting steps, I have done them and they dont work.

So my 27" G7 seems to be having an issue where the screen will go black randomly and seemingly for no reason, IT DOESNT FLICKER, it goes black and stays black (backlight still on, OSD unavailable). The ONLY way I have found to solve the issue is to hold the power button down for 5-6 seconds which seemingly resets the monitor as all my settings are then lost (or turning it off and back on by unplugging the power).

I have only noticed the screen going black when gaming or watching Youtube :\

I really hope there is a fix out there as I dont want to have to go through the hassle of sending it back and then waiting for a replacement, especially when Samsung Customer Support have already told me this can take 2 weeks total. I am also working from home due to lockdown and its my only monitor currently. If there isnt a fix and my only option is to send it back, I will likely just refund and find another monitor, which I dont want to do either as I really like this one (when it works lol).

I am running an older build PC (6700k, GTX 980 Ti, 16GB RAM) so dont know if this maybe has something to do with it? I have a new build sat next to me but waiting for a 3080 so unfortunately I cant test my theory.

So far I have tried:

  • Praying to Lord Gaben
  • 2 different DP cables
  • HDMI
  • All Ports
  • Firmware is updated
  • Nvidia Drivers are up to date
  • Windows is up to date
  • Monitor drivers are installed
  • Adaptive Sync Off
  • Fully resetting the monitor, uninstalling drivers etc.
  • As I am writing this I have found out about a firmware update for my GPU that supposedly solves an issue on my GPU with DisplayPort 1.3/1.4, I havent tested this yet. - Although I did also try changing the DP version on the Monitor to 1.2 with no luck. **UPDATE - Didnt work!

Thanks in advance to anyone that gives me advice or anything else to try that I may have missed.

 

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2 Replies
MBRenegade
Constellation
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Monitors and Memory

Update: The GPU firmware update didnt work, I still got a black screen watching Youtube :(

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useriiS3CNVRHh
Astronaut
Options
Monitors and Memory

Hey I wanted to say that I am also seeing similar behaviour with my G9 screen. I have also tried alot of the troubleshooting above. My screen is of type LC49G95TSSUXEN and I am currently running firmware verison 1008.1. Googled my issues and the only thing I found was this post. For me this also happens when i boot up a game or playing video from youtube, prime etc in chrome, and from what I recall it happens if i go fullscreen.

I find this really hard to debug since this does not happen all the time, I don't know why this only happnes sometimes, and it has happend on more then one computer that I have connected to the screen. It has happend in 120hz mode and 240. 

I would appriciate some feedback on this, if this is a known bug or if there is a fix I can try(that isnt rebooting or reinstalling windows, update frimware or drivers for graphicscard etc, I have allready exhausted all of these options)?

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