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Samsung LF22T350FHNXZA more dead pixels after service repair

(Topic created: 04-26-2021 06:33 PM)
userXpy8uBSCFt
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I purchased a Samsung LF22T350FHNXZA 22" monitor about a month and a half ago on the Samsung website. Several weeks ago I noticed some dead pixels and made a service request and sent that in to get it fixed.

And just recently I got my monitor back and while said dead pixels got fixed, that introduced more dead pixels (around 4-5 on various places on the screen). I tried wiping the spots with a microfiber cloth thinking it might be specks of dust, but I can say they're dead (stuck?) pixels. I've had this monitor for not even two months and it's already showing defects.

Is it possible for me to exchange this monitor for another (of the same model of course)?

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SamsungLarry
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Can I have your ticket number for your previous repair via private message?




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SamsungLarry
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Monitors and Memory

Can I have your ticket number for your previous repair via private message?




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userXpy8uBSCFt
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Here's a picture of symptoms:

dead_pixel.jpg

In addition there's about 2-3 or so more spots I found.

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userXpy8uBSCFt
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Monitors and Memory

Just wanted to say I received my monitor back from the 2nd service repair and now I see a fairly conspicuous blotch of dead pixels.

Any way I can get the monitor exchanged? I don't want to send it across the country for a third repair if I'm still going to get dead pixels.

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