Samsung Odyssey G8 G80SD 32 inch Intermittent Black Screen

[NealMcDeal]

Hi Everyone

update.

For months I have been chasing Samsung re: firmware updates, eventually I got hold of 2nd level support and a technician that actually knew something instead of giving me standard pre-canned responses.

I was using 1004 firmware and then upgraded to 1005, unfortunately there was not any improvement.

However, Samsung support gave me access to v1301...a big jump in version numbers and now this is on the support websites to download as a USB update. (I am not sure if it is available via auto updates as I had upgraded them all manually as at the time, the auto update process didn't have the new firmware).

I can say that this version 1301 has "improved" but unfortunately not eliminated the screen blanking issue. This is very disappointing, but that being said it is happening a lot less these days once I have upgraded to this firmware.

So if you are running on anything less than 1301 and have this issue, I suggest you upgrade to the new version. You won't regret it. I have contacted support again, to find out if they are still going to continue looking into this problem. [I have also indicated that I have another problem with the Settings - Number - Color button on the remote, and that my remote eventually stops responding to my monitor - oh well will have to wait for that to be fixed.]

Anyway back to the monitor problem. I only seem to have the problem with Display Port. (Don't matter what frequency as it still occurs - FYI I operate the monitor at 120Hz. But tried 60Hz and 240Hz and still same issues. However, if I use HDMI I don't have any issues at all. I am using a NVIDIA RTX 4080 Super; using G-Sync Compatible/Adaptive Sync.

I have this monitor (as well as a G6) connected to my main PC using Display Port and then a work PC connected via HDMI. I am mainly on HDMI during the day and have NEVER had the issue with HDMI on the G8. However, when using Display Port, the problem still exists. (BTW the G6 has never missed a beat - so if you only use one computer connected to the monitor I will suggest you change your cable to HDMI. But if you are like me that use two computers connected up, the one using Display Port will probably still have an issue.

Do other people still have this issue with the screen going randomly black for about 1-2 sec from time to time? What Frequency (Refresh Rate) are you using?

Thanks

Neal

[NealMcDeal]

Yaari, See my latest response in this forum (for some reason my post is never coming through - I private messaged you - maybe you can try posting my message to the group?)

[Razzby]

I updated to the latest Nvidia driver 576.80 yesterday and I already got the 1-2 second random black screen over DP again so it's not fixed. This is the only monitor I have that has had this issue.

[Xbob42]

That sucks to hear. Mine had the issue happening every single day prior to the driver update, and it has not happened a single time since. So at the very least it might fix the issue, worth a shot for anyone having it happen.

[LG_Bullet]

Unfortunately, it seems that even this driver may not bring 100% success for everyone, due to the wide variety of peripherals involved.
However, I can see that things are slowly but surely moving in the right direction — from Nvidia, Samsung, and Microsoft alike.

I still believe that these companies have more work to do in this matter — whether it’s through firmware, drivers, or updates — and they definitely should not consider the issue resolved just yet.

By the way, I also had a small black screen flash yesterday, but overall things have clearly improved.

We’re still waiting for Samsung to step out from behind Nvidia and finally present the next firmware update related to this issue — because in my opinion, Samsung also has significant responsibility in all of this.

So, we’ll be waiting to see what’s next.
Have a great day, everyone!

[ERTYONE]

same problem!

[stupe112]

I had a computer with the samsung g8 and nvidia 1070ti with windows. Got the black screen problem, it was less with the recommended here using older nvidia drivers. Then I moved the screen to a new computer with a 5070 card and the newest drivers. Problem havent occured.

BUT. Im dual booting with linux, with wayland and nvidia properarty driverrs. now the black screen occurs.

[stupe112]

linux driver is 570.153.02

[SMITY1]

Mine just updated to 1330 today, anyone else?

[NealMcDeal]

Yes I got 1330.1 today. Not much in the release and nothing in there re: black screen. For some reason I tried to post the details but it is never displaying on my screen, so if I have bombarded this forum with responses...apologies in advance. I will try again to post later. 

FYI, I have submitted a feature request to allow users to toggle off/on the game bar menu and reminder prompt. Also, if you have feature requests please let me know and I will collate response and pass onto Samsung.

[NealMcDeal]

Just got confirmation back from my contact at Samsung. He has passed on my feature request for a future firmware update. Let's see if it eventually makes it. Anyone taking bets? Haha