Original topic:

Samsung Odyssey G9 Firmware Update

(Topic created on: 3/12/21 3:18 AM)
userc0seRaJpbG
Astronaut
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Monitors and Memory

Hi, I recently purchased a Samsung Odyssey G9 & I am trying to update the firmware. Trouble is I don’t have a support menu in my OSD (see screenshot) - anyone had this issue & manage to fix it?IMG_2487.jpg

4 Replies
userbMGTrYAmFT
Asteroid
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Monitors and Memory

I have the exact same problem. Have you been able to fix this?

(I'm running on the same firmware as was on the screen - for obvious reasons - and that is m-RG949CCAA-1004.0)

I have been looking everywhere - but apparantly all other screens come supplied with the proper way of upgrading firmware, by "Function key guide" -> "Menu" -> "Support". However - the support option is missing from me.

I've tried accessing the menu with and without a computer connected to the screen. I've tried with and without the USB-hub connected. I've tried removing the power-plug, in between, etc.

As of now - with the current version firmware - I have lots of issues connecting with my Dell XPS9570 laptop unfortunately.

I've also tried instructions from this thread:
https://www.reddit.com/r/ultrawidemasterrace/comments/ddcaa9/crg9_owners_looking_for_a_firmware_upda...

  1. Download firmware update .exe file.
  2. Extract it to a USB stick. FAT32 formatted seems to work at least.
  3. Connect USB stick to SS USB port 1 on the display. See this picture: https://i.rtings.com/assets/products/MBOnEc4q/samsung-c49rg9-crg9/inputs-1-large.jpg of inputs. SS USB 1 is the port above the blue USB-A port visible in the pic.
  4. Open display OSD and put the cursor over Power Off.
  5. Hold joystick down for over 5 seconds. Down in this case means as if you were navigating down.

Still no luck.

Edit: I have now succeeded - by the aforementioned step-by-step instructions - to get the monitor to read the USB-stick. However it still complains: "No valid update files found. Please check your USB device and try again."
I'm currently trying the image "M-T9549GGAA-1010.2[F895].img" - on a FAT formatted 4GB drive. 

Edit2: I actually managed to upgrade to version 1.007 by following the link to the image found on this page: https://www.reddit.com/r/ultrawidemasterrace/comments/ddcaa9/crg9_owners_looking_for_a_firmware_upda... - For my monitor I must use a ".bin" image, and not ".img". The one that worked was: "m-RG949CCAA-1007.2[2D8D].bin"

Edit3: With the last update - things behave a lot better than before - so at least it is worth the hassle. But why can't Samsung give this information themselves? And why the different upgrade methods for what to me looks to be the same screen?

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SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

I have forwarded this issue to our engineers for investigation.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userbMGTrYAmFT
Asteroid
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Monitors and Memory

No need - I finally have it all figured out. There are 2 distinctly different versions of Samsung Odyssey 49" 5K screen.

This is the screen I bought, according to my receipt: "Samsung Odyssey 5K C49RG90S 49". That is not the same screen I get if I search for Odyssey G9 on Samsungs pages. I was not aware that there exists multiple versions. And the one I have does NOT support 240Hz. And it has a different way of upgrading than the one that pops up for all my searches. THIS is the product-page of a product that matches best to what I am experiencing that I have:
https://www.samsung.com/uk/monitors/gaming/qled-gaming-monitor-with-dual-qhd-resolution-49-inch-lc49...

And this is the version that everyone gets if they search for Odyssey 9G:
https://www.samsung.com/us/computing/monitors/gaming/49--odyssey-g9-gaming-monitor-lc49g95tssnxza/

As you can see they look very similar superficially - however they are still two separate beasts. Having among other things different upgrade-paths.

This was REALLY confusing - but I assume I have solved the upgrade issue for both myself and for the Original Poster. No need to call technicians for this.

 

Edit: all is still not well - i have some issues with hdmi after screen goes into sleep, etc, etc - but those issues will get their own topic eventually.

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FILIPINOY79
Cosmic Ray
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Monitors and Memory

I tried chatting with their chat support.  He gave up.  Untitled.png

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