After speaking to the Samsung online chat agent over the weekend (technical support by the way is laughable) about my standby loop issue, they have offered me a pickup and replacement for two of these monitors I bought from Samsung just under a month ago.
The issue has been a very repeatable one but I found it very perplexing that this issue has not been reported elsewhere, that i know of, online.
If anyone has this monitor and want to repeat what I experienced then it would be good to see if it is actually a model issue or just a faulty monitor - I believe this is a hardware issue that Samsung Odyssey series has with no workable solution.
Anyway, this is what I did. Simply enable windows 11 safe mode through msconfig and enable the minimal setting in there and then restart the pc when prompted to do so after applying the setting. That's it. The monitor then goes into a standby loop over and over again and never posts windows.
Since the pc is on, I just swapped to my other 4k standard monitor and got a safe mode post with no issues. The reason I went in to safe mode was to uninstall the nvidia drivers like I always do before installing the new ones. I did all of that and then reconnect the Neo g7 and no issues in getting back into windows again.
This happened to me twice and each time it was the issue with windows safe mode. The only solution I have found myself is to either connect another monitor or have an integrated gpu which you can plug in.
Now I would understand that since safe mode does not enable any GPU drivers, monitor essentially is not getting a signal from it but that should never be an issue for a monitor that cast in excess of £1000.
Both monitors were picked up Samsung not long ago so now I have to wait for a few days (up to 2 weeks they said) for a replacement.
Would be great to see if someone else have had the same issue as this is not something unusual in my view to replicate.
I am in two minds now to ask for a refund or try my luck again with the new monitors.
I spent close to£2000 for two of these monitors and although the image quality is superb with HDR, this issue is not something anybody really should be content with.
P.S. This also happened after the firmware update 1006 was applied - Samsung - please put your firmware updates for us in the West on your website - I had to dig through the Korean Samsung website to find the recent firmware update...
Not sure if it helps at all but I do own two of these monitors and do not have this issue just thought I would let you know in case you are still wondering if other people have the problem also just a FYI I currently run a 4090 graphics card
I have the same issue, after rebooting after driver updates I get the boot loop, only thing I can do is unplug the monitor power supply and replug it back in ... Sometimes works, sometimes not, so annoying.
I ended up returning the monitors to Samsung and got a refund.
Given that in its price point, they are/were the best monitors, I decided to try them again and bought two of them from another vendor (at a higher price then before). Had the same issue again so that ruled out faulty one-off.
I finally found a fix from a very old 2019 post on a different monitor that said to keep pressing the OSD monitor buttons whenever you want to go into motherboard bios or windows safe mode.
That's it! All you need to do is keep the monitor awake when you restart in safemode or wanting to get into bios. How ridiculous this is as a solution and Samsung even with the most recent 1007 firmware update has not been able to fix it.
I am hoping someone from Samsung reads this and actually tells the software team to do something about it in the next update.
It is absolute crazy for a premium monitor to have an issue like this.
I've had this issue as well. I have 3 monitors. Neo G7 is the main one. If I lock the PC and turn off the monitor, I come back to a PC that has blue-screened. Same deal if the monitor is not made the main monitor on Windows or not plugged into "port 1" (figure it out by trial and error) on the GPU. If the PC turns on and you see the splash logo on another monitor, switch the port so that the Neo G7 is using it.
