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Original topic:

Samsung Smart Monitor M7 32 Inch - Connectivity Issue

(Topic created: 09-01-2021 05:05 PM)
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Vathan
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Monitors and Memory

i have my personal laptop and office laptop connected to my monitor.

But the monitor sound is not recognized in my office laptop.

Please help

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Anonymous
Not applicable
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Monitors and Memory

I will be happy to assist you. How are the laptops connected to the monitor? Have you tried swapping the connecting cables?

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Vathan
Asteroid
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Monitors and Memory
They are connected through HDMI and I did already swapped.. nothing works
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Anonymous
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Monitors and Memory

Is the work laptop configured to send sound over HDMI?

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Vathan
Asteroid
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Monitors and Memory
It worked in the past.. and stopped working suddenly
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Anonymous
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Monitors and Memory

Dose the audio work on both HDMI inputs with the personal laptop?

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Vathan
Asteroid
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Monitors and Memory
Yes.. it worked
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Solution
Anonymous
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Monitors and Memory

This would mean that the audio is not coming from the work laptop. You may want to check the settings there, or contact your IT department for assistance.

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