Original topic:

Samsung Smart Monitor M7 32 Inch - Connectivity Issue

(Topic created: 09-01-2021 12:59 PM)
Vathan
Asteroid
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Monitors and Memory

i have my personal laptop and office laptop connected to my monitor.

But the monitor sound is not recognized in my office laptop.

Please help

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SamsungLou
Samsung Moderator
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Monitors and Memory

I will be happy to assist you. How are the laptops connected to the monitor? Have you tried swapping the connecting cables?


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Vathan
Asteroid
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Monitors and Memory
They are connected through HDMI and I did already swapped.. nothing works
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SamsungLou
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Monitors and Memory

Is the work laptop configured to send sound over HDMI?


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Vathan
Asteroid
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Monitors and Memory
It worked in the past.. and stopped working suddenly
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SamsungLou
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Dose the audio work on both HDMI inputs with the personal laptop?


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Vathan
Asteroid
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Monitors and Memory
Yes.. it worked
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SamsungLou
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This would mean that the audio is not coming from the work laptop. You may want to check the settings there, or contact your IT department for assistance.


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