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Samsung Space 32" monitor different firmware versions?

(Topic created on: 6/19/19 9:58 AM)
useriaBxdxhgKd
Constellation
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Monitors and Memory

Hi all. I got 2 Samsung 32" monitors (model LS32R750UENXZA) and noticed they were running different firmware versions. Could someone shed some light on the difference between the firmware and if there was a way to update my older one to latest firmware?

 

First monitor was manufactured in January 2019 with firmware v1001.3

Second monitor was manufactured in April 2019 with firmware v1003.0

 

 

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SamsungLou
Samsung Moderator
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Monitors and Memory

They would need to escalate this to their product specialists for the information.


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SamsungLou
Samsung Moderator
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Good afternoon. For assistance with this monitor, please contact the Samsung Business Products Support team directly at 866-726-4249.


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useriaBxdxhgKd
Constellation
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Monitors and Memory

Hi. Thank you. I had called there and they did not know (???). How is this even possible? So if they do not know, who would?

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SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

They would need to escalate this to their product specialists for the information.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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