Original topic:

Samsung T7 touch purchased new from amazon showed up already set up so I cant even acccess my drive

(Topic created: 09-11-2021 07:58 AM)
userBrXI8KWdUZ
Constellation
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Monitors and Memory

So a Purchased a new Samsung T7 touch from amazon and it arrived in packaging that looked like it was previously opened. That was a little off putting but I brushed it off.  I plugged in the drive and tried to lauch the app and set up the password and finger print function and it prompted me to enter a password like it had been previously set up. I thought I was buying a new product. Not only is it not listed on amazon as used but I did pay full retail price for this unit. Any help to factory reset this drive so I can actually use it for work would be a big help.

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1 Reply
HollowKing
Cosmic Ray
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Monitors and Memory
I would definitely return it to Amazon. If not mistaken to remove that password you need to have it reset at a service center.
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