So a Purchased a new Samsung T7 touch from amazon and it arrived in packaging that looked like it was previously opened. That was a little off putting but I brushed it off. I plugged in the drive and tried to lauch the app and set up the password and finger print function and it prompted me to enter a password like it had been previously set up. I thought I was buying a new product. Not only is it not listed on amazon as used but I did pay full retail price for this unit. Any help to factory reset this drive so I can actually use it for work would be a big help.