Original topic:

Samsung X5 SSD unable to unlock err(12) got it the first day

(Topic created: 04-19-2021 09:59 AM)
userKZBJmv4yVP
Constellation
Options
Monitors and Memory

Bought a new X5 portable SSD and received it today, surprised me was when I first got it and set up the password, I won't be able to unlock it, 'unable to unlock, err(12)', but when I try to type another password.it would let me know it is the wrong password, so it does recognize the password, but just don't know why it won't allow me to unlock it.   

 

can anyone help with this? 

0 Likes
1 Reply
userETnUtcogfl
Constellation
Options
Monitors and Memory

I have the same issue.

In addition, a firmware update is avalaible, but I can't apply it because SSD is locked, althouh password is recognized.

If in a couple of days I can find out a solution, I will return it to Amazon.

0 Likes