Samsung online product registration failed to recognize the portable SSD T5 product code MU-PA500B, so I was unable to register this product. Also the CHAT app fails to understand the question about registration, totally useless.
I have tried to register the SSD at the register your device page but the model number on the T5 portable SSD, which is MU-PA500B is not recognised with an error message coming up. Is there another P/N, I should be using?
I am inputting the model number where it asks for model number which is MU-PA500B and on the next line where it asks for serial number I am inputting the S/N as given on the product. But it does not recognize the Model number. There is NO problem with the serial number.
It seems that I didn't need the model number info to register. I only needed the serial number and press register. I was trying to input both which some how was not acceptable? So I am registered now. Thanks for your help.