I bought a C32G75TQSM Odyssey G7.
After a month or so, a stuck bright blue pixel appeared in the center of the monitor!
I contacted the Samsung support in my country, and they told me that only above 8 damaged pixels there is warranty!
But the pixel is bright, blue, and stuck in the center! And the monitor is expensive!
How can I not be eligible for warranty?
BTW, I tried EVERY possible solution attempt to fix this stuck pixel I found on the internet but nothing worked!
I just want to claim warranty - why am I not eligible for warranty?
I contacted Samsung USA support and they told me that in the USA you are eligible for warranty as of 1 damaged pixel, but then my Samsung support told me no! only 8+?
Edit: This is a photo of the monitor:
Does it look like 1 pixel? Or a group of few pixels?
So I'm out of luck getting a replacement? For such an expensive monitor?
**bleep** and I have a Samsung smartphone and some other Samsung products.. it's a shame because I know I would never buy another samsung
As far as I'm concerned even just one dead/stuck pixel and the screen is broken, especially at the cost of TV's now. When you're watching something all you see is that stupid pixel.
But it's not just Samsung. It happens with every brand and is always a risk when you purchase a TV or monitor. Always check the retailer's return policy for dead/stuck pixels before you buy. They may let you return it for one messed up pixel even though Samsung's policy is 8. That's why I stopped purchasing monitors on Newegg because they had a 10 dead pixel policy to return.